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Install or check the web-cam settingsBefore installing or changing your web-cam settings, please close all active windows and programmes that could be using your web-cam.
Attention!!If the connection speed is low, the image and sound could be unstable.
Video-broadcast windows is not workingUpon joining an open or a private room, one cannot see videobroadcast (own, counterparty, or both) in the broadcast window. It is likely that your Flash player is not set up properly. Please adjust its settings: right-click the broadcast window and select appropriate settings. Please check that the correct cam has been selected. Please check that your microphone is switched on.If it hasn't yet resolved your problem, please download and install Flash-player, It is likely that your Flash-player is running an old version that hasn't been updated lately. If you can't still resolve your problem, it is likely that you are experiencing a web-browser problem. Please try an alternative web-browser. For example, Google Chrome, Оpera or Mozilla Firefox.
Web-cam is not workingIf you web-cam is not working, please check the connections. Make sure that all appropriate drivers has been installed and the camera is being recognised by your computer. Close all programmes, applications, and web-pages that may try to access your camera and try again.
SoundEcho-reducing software is not always successful. For your comfort, we suggest you use good quality earphones. |
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